User Account Guide

Open the Login tab, and click on the “Forgot Password” button.

You may check the level of your account once you’ve logged in, by clicking on the "Verification" tab.

Each level unlocks additional features for your account. By verifying certain information, you’ll gain access to higher limits and unlimited trading on your CoinCash account.

If you have come to the conclusion where you no longer require your CoinCash profile, please contact us on any of our platforms; so our colleagues may help in the deactivation of your account.

In certain cases, further identification is required for the permit or continuance of trade. Expired documents are the usual reason behind this, or the image’s quality being insufficient.

For safety purposes only, in order to avoid misuse of rights; as well as for the sake of the customers, when immediate action needs to be taken (eg. when the current exchange rates have majorly changed), we may then establish contact more easily.

In order to inform you regarding the status of your order(s), we require your email address; so we may email you information or contact your related to your transactions.