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I forgot my CoinCash password, what can I do?
Open the Login tab, and click on the “Forgot Password” button.
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What do the different account levels enable me to do?
Each level unlocks new features. By verifying information, you’ll access higher limits and unlimited trading on your CoinCash account.
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What level is my account? How do I increase my account level?
You may check the level of your account once you’ve logged in, by clicking on the "Verification" tab.
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How can I deactivate my CoinCash account?
If you no longer need your CoinCash profile, please contact us on any platform so we can assist with your account deactivation.
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My name has been changed; how can I update my CoinCash profile?
My name has been changed; how can I update my CoinCash profile?
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I already uploaded my ID and am being asked to upload it again
In some cases, additional identification is needed to permit or continue trade, often due to expired documents or insufficient image quality.
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Why is it necessary for me to provide my phone number?
For safety and to prevent misuse of rights, we may contact you more easily when immediate action is needed, such as during significant changes in exchange rates.
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Why is it necessary for me to provide my email address?
To keep you updated on your order status, we need your email address to send you information related to your transactions.
